Refunds
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LiPro is free today, so in almost every case there is nothing to refund. This page explains what happens if that ever changes.
A free service
You are not charged to use LiPro, so there is nothing to pay back. You can stop using it, or delete your account, at any time.
Future paid plans
If we introduce an optional paid subscription, you may cancel it whenever you like and keep access until the end of the period you paid for.
As a consumer in the EU/EEA you have a 14-day right to withdraw from a new digital subscription. To use it, write to us within 14 days of purchase and we will refund you in full.
Printed zines
If we ever offer paid printing, printed zines and albums are made to order just for you, so they cannot be returned once produced - except when they arrive faulty, damaged or not what you ordered.
In that case, tell us within 14 days of delivery, ideally with a photo, and we will reprint or refund the affected item.
How to request a refund
Email hello@lipro.ad with the account you used and a short note about what happened. We aim to reply within a few working days, and refunds go back to your original payment method.
This is a plain-language summary for LiPro and not legal advice; your statutory rights as a consumer always take precedence.